Who is eligible to complain?
Any resident who has a complaint against Felsham Road Co-operative or those acting on its behalf may use the Complaints Procedure. A copy is displayed in the Felsham Road office. Any resident who has a complaint against the Council or those acting on its behalf should use the Councils Complaints Procedure.
The type of complaint covered under this policy
- Complaints about the behaviour or performance of an employee of Felsham Road.
- Complaints about the standard of caretaking and cleaning.
- Complaints about the speed or standard of repairs carried out by Felsham Road.
- Complaints about the behaviour or performance of a member of the Management Board.
- Complaints about nuisance from neighbour.
- Complaints about racial or other forms or Harassment.
Complaints covered by the council
Complaints about services provided directly by the Council
The Complainants Rights
All complaints made about Felsham Road Co-operative services or those acting on their behalf will be treated in the strictest confidence. The full report will only be available to the Manager or the Chair of Felsham Road unless the complaint has been made to the Board.Any complaints not covered by the Felsham Road Co-operatives Complaints Procedures should be dealt with at the Council office in Garratt Lane. Thank you for taking the time to read this. If there are any queries that are not covered in this Handbook, please do not hesitate to contact the Felsham Road office.
